10-2019 SV Panache
STH Marine are the authorized dealers for Raymarine (as well as other brands). Our two chart plotters failed and Raymarine agreed to replace them under warranty. When ordering the replacement parts from France, STH forgot several items which delayed the installation by about a month.
STH Marine installed a new remote handset for my VHF but forgot to install the software update that is needed for it to function. I didn’t realize this until we were about to leave and didn’t want to risk a problem with a software update at that point. I reinstalled the old handset and will deal with the issue in NZ.